Terms and Conditions

Please read the following Terms and Conditions of Business carefully

        INTRODUCTION

1. pawnbrokeronline.co.ukand “Your Silent Bank” are the trading names and styles of Pawnbrokeronline.co.uk Limited (we, us, our, ours).  Our registered number is 6819230 and our registered office is situated at The Nightingales Main Street Rempstone Loughborough Leicestershire LE12 6RH.  
2. These terms and conditions (Terms and Conditions) apply to all users (you, your, yours) of our website www.pawnbrokeronline.co.uk (Website). In order to use the services on our Website you will have to agree to be bound by these Terms and Conditions although only certain sections may apply to you depending upon which services you choose to use. PLEASE ENSURE THAT YOU READ THESE TERMS AND CONDITIONS CAREFULLY. PLEASE ENSURE THAT YOU READ AND UNDERSTAND THE AGREEMENTS AND THE ADDITIONAL TERMS THAT APPEAR ON THE AGREEMENTS YOU ARE REQUIRED TO ENTER INTO TO UTILISE OUR SERVICES  BEFORE PROCEEDING. IF YOU HAVE ANY DOUBTS ABOUT YOUR POSITION PLEASE SEEK INDEPENDENT LEGAL ADVICE OR CONTACT THE CITIZENS ADVICE BUREAU (www.citizensadvice.org.uk).No amendment or variation to the Terms and Conditions is accepted by us unless it is acknowledged and accepted in writing. None of our employees or representatives is authorised to amend or vary the Terms and Conditions or the forms of agreement.
3. The Terms and Conditions apply to all users of the Website. The Terms and Conditions together with the terms and conditions on the agreements you are required to enter into when utilising our services form the basis of the legal relationship between you and us.

VERIFICATION OF YOUR IDENTITY

4. In accordance with the Money Laundering Regulations 2007, we are required to verify your identity.  You will not be permitted to utilise the services on our Website unless we can satisfactorily verify your identity.
5. There are two parts to the verification process and both parts must be completed satisfactorily before you will able to utilise our services. You will need to verify your identity and your address.
6. In order to verify your identity you will need to provide details from and/or copies of your UK/EC passport and/or your Driving Licence and/or your National Insurance card and/or your pension book and/or your child benefit book.
7. In order to verify your address you will need to produce a copy of a utility bill and/or a council tax bill and/or a bank, building society or credit card statement and/or a HM Revenue and Customs notice or assessment form. None of the documents you produce will be accepted if they are dated more than three months prior to being produced to us by you.
8. We will communicate with you by email (and, with your consent, by telephone). It is your responsibility to ensure that the email address you give us is suitable to receive messages and (if necessary) documents from us and that you obtain and install suitable internet security. We will not be liable for any breaches or intrusions or unauthorised access to your email and any acts or omissions resulting therefrom.
   

USE OF THE ROYAL MAIL SPECIAL DELIVERY SERVICE

9. We will arrange for you to send to us free of charge the property (Property) you wish to use to as security for your loan.
10. In order to send the Property to us you will need to have satisfactorily completed the online formalities and have received your personal reference number (PRN).
11. You agree to our using The Royal Mail as our agent to transport the Property to us for the purposes of appraising and valuing it.
12. You will be responsible for packaging the Property appropriately for the purposes of sending it to us (whether you choose to use The Royal Mail Special Delivery Service or not). We will not be held responsible for any damage caused to your Property by virtue of it having been sent to us poorly, incorrectly or inadequately packaged.
13. The Royal Mail Special Delivery Service provides insurance cover for loss or damage to your Property in transit up to a maximum replacement value of £2500 (two thousand five hundred pounds). If you think the replacement value of your Property is greater than £2500 (two thousand five hundred pounds) it is your sole responsibility to take out additional insurance.  If you dispatch Property with a replacement value of greater than £2500 (two thousand five hundred pounds) without obtaining additional insurance you do so at your own risk and you expressly agree that you will have no claim against us in this regard. For the avoidance of doubt, you should refer to the terms and conditions of the Royal Mail Special Delivery service which can be found at www.royalmail.com.  
14. We will bear all  shipping costs of the Property but if, upon receiving and inspecting the Property we, in our sole discretion, determine that it differs materially from the description of it given to us by you, we will recharge all shipping costs to you and return your Property once we receive payment in full.
15. You should obtain and retain a receipt from The Royal Mail (or any other agent you choose to use) for the purposes of transporting your Property to us. It will enable you to track the Property on its journey to us and the receipt will be necessary for any insurance claim you may need to make.
16. If the Property is lost or damaged in transit and an insurance claim is to be made you, you will be required to produce photographs of your Property together with documentation to support your ownership of it and evidence to support its replacement value.  Such documentation may include (without limitation), documents evidencing purchase (receipts, credit card statements), delivery notes, valuations, insurance policy schedules, and photographs or other evidence of the condition of the Property.
17. You agree that we will have no liability to you should The Royal Mail refuse to accept an insurance claim in respect of your Property.
18. In the event that your Property is lost or damaged in sending it back to you, the value of the Property for the purposes of the insurance claim will be the value that we, in sole discretion, place on it. This is irrespective of whether you accept our offer of a loan or not.
19. When your Property is received by us, we will send you an email to confirm receipt.

RECEIPT AND VALUATION OF YOUR PROPERTY

20. Following receipt of the package containing your Property it will be opened in secured premises with closed circuit television cameras recording the event. The Property will be stored in secure premises.  We are under no obligation separately to insure the Property. You should advise your own insurers that you have sent the Property to us for valuation and as security for a loan.
21. We will inspect the Property and associated documentation in order to confirm that it conforms to the description of it given to us by you.
22. We will photocopy any documents supplied by you proving your identity and address and any other documents associated with the Property.
23. We will photograph the Property.
24. All information given to us by you will be dealt with in accordance with our Privacy Policy which you can access from our site map
25. We will value the Property in good faith according to prevailing market rates but we are under no obligation to accept the Property and advance a loan against it. 
26. Should the Property vary in any way from the original description given to us by you we can in our sole discretion (and without giving written reasons) decline to make a formal offer or make a different offer to you which may be higher or lower than the offer we gave you at the beginning of the process.  You are under no obligation to accept any offer from us which is higher than the original offer we made to you. PLEASE BORROW ONLY WHAT YOU NEED. PLEASE BORROW RESPONSIBLY
27. You are under no obligation to accept any offer made by us to you. Should you advise us that you do not wish to proceed, then the Property will be returned to you using The Royal Mail Special Delivery Service.

THE LOAN

28. We lend fixed sums of money secured against the Property you send to us at fixed interest rates for specified periods of time. All loans are subject to completion of the application form and an agreement which will be an agreement regulated by the Consumer Credit Act and will contain all the information which it is required by law to contain.
29. We also provide cheque cashing facilities, and may purchase goods (in some circumstances) with an option to you to re-purchase them. These services have separate forms of agreement.
30.  You confirm and warrant to us in relation to your Property that you have good and marketable title to it; that it is free from any encumbrance (without limitation) any pledge, lien, charge (legal or equitable) or bill of sale; and that you are over 18 years of age.
31. Any offer made by us for your Property will be capable of acceptance by you for 14 days from the date the offer is made subject only to verification of your identity as set out in clauses 4 to 7 above.
32. We will send you copies of all agreements entered into by you online by post if you ask us to.

WEBSITE AND ELECTRIONIC MAIL

33. If you use the Website, you are responsible for maintaining the confidentiality of your account and any password and for restricting access to your computer to prevent unauthorised access to your account with us. You agree to accept full responsibility for all activities that occur under your account and any password.  You should take all necessary steps to ensure that any password is kept confidential and secure and you should change it immediately  if you have any reason to believe that your password has become known to anyone else or if the password is being or is likely to be used in an unauthorised manner.
34. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information you have provided.
35. We will use our best endeavours to ensure that access to the Website is uninterrupted and that transmissions and communications are error free. However, we cannot and do not guarantee this.  Furthermore, access to the Website may also be temporarily suspended or restricted to allow for repairs and/or enhancements to take place.
36. You are entitled to use the Website for your personal use. You are not entitled to use the Website or any of its contents for commercial purposes. This includes (without limitation) collection and use of any of our services or products, descriptions, rates or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another business, person or entity; and any use of data mining, robots, or similar gathering or extraction tools.
37. You may not reproduce duplicate, copy, sell, resell visit or otherwise exploit the Website or any part of it for any commercial purposes.
38. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information of ours (including images, text, page layout, or form)
39. You must not use the Website in any way that causes or is likely to cause the Website or access to it to be interrupted, damaged or impaired in any way.
40. You understand and expressly accept that you are responsible for all electronic communications and content sent from your computer and you must use the Website for lawful purposes only.
41. When you visit our Website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

GENERAL

42. All charges (telecommunication, digital, satellite, or other network charges) incurred in accessing our Website, calling or emailing us will be your sole responsibility.
43. We are unable to communicate with you orally, electronically, or in writing other than in the English language. All documents you receive from us will be in English.  You should not use our services unless you have sought and received appropriate advice and guidance if you are unable to communicate in the English language.
44. We reserve the right to make changes to our Website, policies, agreements and Terms and Conditions at any time. You will be subject to the policies, terms and conditions appearing on the documents you are required to enter into and the Terms and Conditions in force at the time you use the Website unless any changes are required to be made by law (in which case such changes may apply retrospectively). If any of these conditions is deemed invalid, or void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
45. We will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition will not affect your statutory rights.
46. If you breach these Terms and Conditions or any terms and conditions in the agreements you are required to enter into to utilise our services and we take no action, we will still be entitled to use our rights and remedies in any other situation where you are in breach.
47. We will be responsible for any losses you suffer as a result of our breach of the Terms and Conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website and contracted to use our services. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted costs or expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website and contracted to use our services. We do not seek to limit or exclude our liability in law for death or personal injury caused by our negligence, breach of duty, gross negligence or wilful misconduct.
48. These Terms and Conditions and the terms and conditions appearing on the agreements for our services are governed by and should be construed in accordance with English law and you and we agree to submit to the exclusive jurisdiction of the courts of England and Wales.
49. We are registered under the Data Protection Act (Registered Number Z1829424). Please refer to our Privacy Policy which can be found on our site map for further information.
50. Should you have any complaints about us or the services we provide or the way in which they are provided please refer to our Complaints Policy which can be found on our site map for further information.